Refund & Returns Policy

Last updated: August 30, 2026

At Uptide, we want you to be happy with your purchase. If you have an issue with an eligible product or your order, please contact us and we'll do our best to make it right.

Returns

Eligible products may be returned within 30 days of delivery.

To be eligible for a return, items must be:

• Unused and in original condition
• Clean and free of dirt, water, stains, odors, or other signs of use
• In their original packaging with tags and accessories, when applicable

Customers are responsible for return shipping costs on standard returns. Original shipping charges are non-refundable.

Final Sale Items

Flies, rods, and reels are final sale and are not eligible for standard returns or exchanges.

If a final-sale item arrives damaged or has a suspected manufacturing defect, please contact us before using, repairing, or modifying the product. We will work with you on an appropriate solution, which may include a replacement, repair, refund, or manufacturer's warranty claim.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the issue. We'll review the situation and work with you to resolve it.

Refunds

Once an eligible return is received and approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.

How to Start a Return

Email us at:

support@uptidefishing.com

Please include your order number, the item you'd like to return, and the reason for the return.

Please do not send a return without contacting us first.